Refund policy

We offer a 30-day satisfaction guarantee from the day you receive your order.
If you’re not satisfied or the product arrives damaged or faulty, we’ll replace it or issue a refund.

You have 30 days after receiving your order to request a return.
To be eligible, your item must be in the same condition as received — unused, with all original packaging included.

To start a return, contact us at omnylostore@gmail.com with your order number and photos of the item’s condition.
Our support team will provide the return instructions and the nearest return processing address.
Items returned without contacting us first will not be accepted.

If you received a damaged or defective product, we’ll send you a replacement at no extra cost.
If you ordered the wrong product, please contact us to arrange a return before placing a new order.

For customers within the European Union, you have the legal right to cancel your order within 14 days of delivery for any reason.
To do so, contact us at omnylostore@gmail.com and we’ll assist you with the return process.

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund approval, please contact us again at omnylostore@gmail.com.

Our return processing centers operate through our logistics partners.
Please contact us before sending any items back so we can provide the correct return address based on your location.

We’re committed to ensuring a smooth and fair shopping experience.
If you have any questions or issues, don’t hesitate to reach out — we’ll make it right.